For help with a damaged, incorrect or missing item, email info@cibolojunctionsalsa.com with your order number and a description of the issue.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if anything is damaged, defective, missing or incorrect. Include photos if available so we can review the issue and help resolve it.

Return requests

Contact us within 30 days of receiving your order to request a return. Eligible items must be unused, unopened and in their original packaging, with a receipt or proof of purchase. Perishable food, sale items and gift cards are not eligible for routine returns. Please contact us about your specific item before sending anything back.

If a return is approved, we will provide a return shipping label and instructions. Returns sent without prior approval cannot be accepted. For an exchange, contact us before returning an item or placing a replacement order.

Refunds

We will let you know whether your refund is approved after reviewing the issue or inspecting an authorized return. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.